Sometimes you can’t see what you’re learning till you come out the other side… We were never taught to navigate through sustained stress or how to overcome our instinctual response to trauma. 2020 impacted all of us, and as we emerge from the depths of all this change, I offer…

Sometimes you can’t see what you’re learning till you come out the other side… We were never taught to navigate through sustained stress or how to overcome our instinctual response to trauma. 2020 impacted all of us, and as we emerge from the depths of all this change, I offer…

Everything I did in 2020 felt bass-ackwards; The playbook for Leading Through Chaos v0.1. I view leadership as a verb, not a position. It’s the actions we take as we lead ourselves, our colleagues, our teams, and our organizations — you, my friend, are a leader. And as a leader, I never found the chaos playbook, a guide to leading in 2020. I can…

2020 has been incredibly hard for all of us. Harder than we might think. With the constant stressors and uncertainty impacting all of us, it is important to normalize mental health conversations. Especially now. I share my story — neither as an expert nor to diminish the success of those who are masterfully managing their mental health. I am sharing my story to start…

Applying design thinking principles for effective and efficient one-on-one meetings The front line between you and your manager is your weekly one-on-one. It’s the meeting to connect on project work, review updates, and share what you’re focusing on. This meeting will fall into a status quo. Not by desire or intention, it’s human nature to get comfortable doing things the…

Watch all the talks and panels from 2017’s Leading Experience Conference — Once a year, those who are obsessed with customer experiences make their way to San Francisco to learn from another, inspire each other, and renew their passion for experience design at LX. …