Three photos of water and waves. One at sunset, the middle one during mid-day, and the last one at night. From the Series, The Value of a Moment, 2021 © Rahshia Sawyer
Three photos of water and waves. One at sunset, the middle one during mid-day, and the last one at night. From the Series, The Value of a Moment, 2021 © Rahshia Sawyer
The Value of a Moment, 2021 © Rahshia Sawyer

Resilience: Part One of Three

Sometimes you can’t see what you’re learning till you come out the other side…

We were never taught to navigate through sustained stress or how to overcome our instinctual response to trauma. 2020 impacted all of us, and as we emerge from the depths of all this change, I offer a different way to make sense of the jumble that trauma leaves in its wake. A compass to navigate with. In these articles, I draw on my own experiences putting myself back together: the importance of being seen and feeling understood, the power that comes with accepting my own individual…


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© Rahshia Sawyer 2021

Everything I did in 2020 felt bass-ackwards; The playbook for Leading Through Chaos v0.1.

I view leadership as a verb, not a position. It’s the actions we take as we lead ourselves, our colleagues, our teams, and our organizations — you, my friend, are a leader. And as a leader, I never found the chaos playbook, a guide to leading in 2020.

I can attest that it was a brutal year, both professionally and personally. The chaos of the global pandemic, anti-racism protests, and political turmoil riddled the months with relentless compounding challenges. What worked in 2019 did not, no-way-no-how, work in 2020.

As we enter 2021, I want to call out that we’re…


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Normalizing Mental Health Conversations

2020 has been incredibly hard for all of us. Harder than we might think.

With the constant stressors and uncertainty impacting all of us, it is important to normalize mental health conversations. Especially now. I share my story — neither as an expert nor to diminish the success of those who are masterfully managing their mental health. I am sharing my story to start the conversation for others newly experiencing the effects of nine months of unrelenting stress. To give context and language to the situation we all find ourselves in. Trigger Warning: This article contains information about mental health and thoughts of suicide, which may be upsetting for some.


Photograph of a wave at sunset. The peak of the wave is highlighted by the sun.
Photograph of a wave at sunset. The peak of the wave is highlighted by the sun.
© 2020 Rahshia Sawyer

Applying design thinking principles for effective and efficient one-on-one meetings

The front line between you and your manager is your weekly one-on-one. It’s the meeting to connect on project work, review updates, and share what you’re focusing on. This meeting will fall into a status quo. Not by desire or intention, it’s human nature to get comfortable doing things the same way. As a manager, my status quo question is, “What’s on your mind?” It’s a decent question, but not always the best use of your time. As an employee, you want to get the most value out of the time with your manager.

I’ll share a simple tool to…


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Watch all the talks and panels from 2017’s Leading Experience Conference

Once a year, those who are obsessed with customer experiences make their way to San Francisco to learn from another, inspire each other, and renew their passion for experience design at LX. The single track + workshops conference has officially graduated from MX Managing Experience to LX Leading Experience, and for it’s inaugural year LX 2017 DELIVERED!

As our practice evolves so must we, so get ready to level-up to Leader.

Rahshia Sawyer

Rahshia Sawyer is a creative professional and third-culture individual based in the Washington DC area.

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